Exchange Policy

Exchange Policy

At Preston Cycles, we want you to be completely satisfied with your purchase. If for any reason you're not happy with the item you bought, we offer an easy and straightforward exchange process to ensure that you get the right product.

This Exchange Policy outlines how exchanges work, including the eligibility requirements, process, and any terms and conditions you need to know.

1. Eligibility for Exchanges

To be eligible for an exchange, your item must meet the following conditions:

  • Return Timeframe: You must request the exchange within 30 days of receiving your order. After 30 days, we are unable to process an exchange.

  • Condition of the Item: The product must be in unused, unworn, and original condition. It must be returned in its original packaging with all tags, labels, and accessories intact.

  • Proof of Purchase: You will need to provide your order number or proof of purchase, such as the order confirmation email or receipt.

  • Non-Exchangeable Items: Some items are excluded from the exchange policy, including:

    • Custom-built bikes or any personalized products

    • Sale or clearance items

    • Gift cards

    • Used or damaged products that cannot be resold (e.g., helmets, pads, or worn clothing)

2. How to Exchange Your Product

To initiate an exchange, follow these steps:

  1. Contact Us: Get in touch with our customer service team by emailing us at prestoncycles@gmail.com or calling +44 1772 379200. Please include the following details:

    • Your order number or proof of purchase

    • The product you wish to exchange

    • The reason for the exchange and the item you’d like to receive in place of the original product

  2. Return the Item: Once your exchange request is confirmed, you will need to return the item to us. The return address is:

    Preston Cycles
    31/32 Water Ln, Ashton-on-Ribble
    Preston PR2 2NL, United Kingdom

    • Shipping Costs: You are responsible for the cost of shipping the item back to us unless the item is defective or an error was made on our part. We recommend using a trackable shipping service to ensure the item is returned safely.

  3. Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria (unused, original condition, etc.). If everything checks out, we will process your exchange.

  4. Receive Your Exchange: We will send you the exchanged item as soon as possible. If the new item is more expensive than the one you originally purchased, you will be asked to pay the difference. If the exchange is for a less expensive item, we will refund the difference to your original payment method.

3. Faulty or Defective Products

If you receive a faulty or defective product, we will provide a full exchange or refund, depending on your preference. In this case:

  • Contact Us Immediately: Notify us as soon as you notice the defect by emailing us at prestoncycles@gmail.com or calling +44 1772 379200. Be sure to include:

    • Your order number

    • A description of the issue

    • Photos of the damaged or faulty product

  • Return Process: We will cover the return shipping costs for defective or damaged products. Once we confirm the defect, we will either exchange the product for the same or a similar item or provide a full refund if necessary.

4. Exchanges for Sale or Clearance Items

Unfortunately, items purchased during a sale or clearance are not eligible for exchange unless they are defective or damaged. Please double-check the size, color, or style before purchasing any discounted items to avoid the need for an exchange.

5. Processing Time

Once we receive your returned item, the exchange will typically be processed within 3–5 business days. If you’ve requested a replacement product, we will ship it to you as soon as possible after the exchange is approved.

6. Important Notes

  • Exchanges Only: We only offer exchanges and not store credit or direct refunds (unless the item is faulty). If you wish to receive a refund, please refer to our Refund Policy.

  • Shipping Costs: As mentioned, customers are responsible for the cost of returning items for exchange unless the product is defective or there was an error on our part. If you need to exchange a product for a different size or style, we may ask you to cover the return and shipping costs.

  • Stock Availability: In some cases, if the product you wish to exchange for is out of stock, we will offer a refund or suggest an alternative item. You will be notified if this happens.

7. How to Contact Us

If you have any questions or need assistance with the exchange process, please don’t hesitate to contact us:

Preston Cycles
31/32 Water Ln, Ashton-on-Ribble
Preston PR2 2NL, United Kingdom
Phone: +44 1772 379200
Email: prestoncycles@gmail.com

Conclusion

Our goal is to ensure that every customer is happy with their purchase. If you need to exchange a product, we’ve made the process as simple and easy as possible. If you have any further questions or need help, feel free to contact us—we’re here to help!