Product Warranty

Preston Cycles - Product Warranty

At Preston Cycles, we are committed to providing high-quality products to our customers. To ensure that you are fully satisfied with your purchase, we offer a Product Warranty on all eligible items sold through our website. This warranty provides coverage in case of defects in materials or workmanship, subject to the terms and conditions outlined below.

1. Warranty Coverage

1.1. Warranty Duration

The warranty for products purchased from Preston Cycles is valid for 12 months from the date of purchase, unless otherwise specified by the manufacturer or product type. The warranty period begins on the date of delivery, as indicated by the delivery tracking or receipt of goods.

1.2. What Is Covered

Our product warranty covers defects in materials or workmanship under normal use and conditions. This includes, but is not limited to:

  • Manufacturing defects

  • Faults in materials or components that affect the functionality of the product

  • Issues arising from workmanship during the manufacturing process

If a product is found to be defective within the warranty period, we will either repair or replace it, depending on the situation.

1.3. What Is Not Covered

The warranty does not cover:

  • Damage caused by accidents, misuse, or abuse (e.g., crashes, improper handling, or neglect).

  • Damage resulting from modifications, alterations, or unauthorized repairs.

  • Normal wear and tear (such as worn-out tires, brake pads, chains, etc.) that occurs with regular use.

  • Products that have been used outside of their intended purpose or under extreme conditions (e.g., racing, excessive weight limits).

  • Damage caused by improper installation or failure to follow the manufacturer’s instructions.

  • Cosmetic damage that does not affect the function or safety of the product (scratches, dents, paint chips, etc.).

1.4. Warranty for Specific Products

Certain products, like bikes or electrical components (e.g., motors, batteries, etc.), may have a different warranty duration, which will be clearly stated on the product page or in the manufacturer’s documentation. Please refer to the product's specific warranty terms for more details.

2. Warranty Claims Process

To initiate a warranty claim, please follow the steps outlined below:

2.1. Contact Us

Before returning any product, please contact our customer service team at prestoncycles@gmail.com or by phone at +44 1772 379200. Be prepared to provide the following information:

  • Your order number or proof of purchase.

  • A detailed description of the issue or defect with the product.

  • Photos or videos showing the defect (if applicable).

Our customer service team will guide you through the next steps.

2.2. Return of the Product

Once we review your claim, we may ask you to return the defective product for inspection. If a product is found to be defective under warranty, we will cover the cost of return shipping.

Please ensure that the product is properly packaged to avoid any damage during the return shipping process. You can return the product to:

  • Preston Cycles
    31/32 Water Lane, Ashton-on-Ribble
    Preston PR2 2NL
    United Kingdom

2.3. Evaluation of the Claim

Upon receiving the returned product, we will assess the warranty claim. If the defect is covered by the warranty, we will proceed with:

  • A repair of the product (if repairable), or

  • A replacement of the defective product, or

  • A refund if neither repair nor replacement is possible.

Preston Cycles reserves the right to determine whether a product will be repaired, replaced, or refunded, depending on the nature of the defect and the availability of replacement items.

2.4. Warranty Processing Time

We aim to process all warranty claims promptly. However, the evaluation process may take up to 10-14 business days from the date we receive the returned product. If there are any delays or additional information is needed, our customer support team will contact you.

3. Refunds and Replacements

If your warranty claim is accepted, we may offer the following options, depending on the situation:

  • Replacement: We will send you a replacement product of the same model and specifications, subject to availability.

  • Repair: We will repair the defective product and return it to you at no additional cost.

  • Refund: If we are unable to repair or replace the defective product, we may offer a refund for the full purchase price, including shipping costs (if applicable).

Please note that if a product is returned for reasons not covered by the warranty (e.g., customer damage), you may be responsible for the cost of return shipping and any associated fees.

4. Manufacturer's Warranty

In addition to our warranty, some products may come with a manufacturer’s warranty that offers additional coverage. If a manufacturer’s warranty exists, it will be outlined in the product details on our website or included with the product at the time of purchase.

In cases where the manufacturer provides a warranty that extends beyond our 12-month period, you may need to contact the manufacturer directly for further assistance. However, we are happy to assist with facilitating these claims.

5. Exclusions and Limitations

5.1. No Other Warranty

Except as expressly provided in this policy, Preston Cycles makes no other warranties or representations, either expressed or implied, regarding the products sold. All warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited to the terms outlined in this policy.

5.2. Limitation of Liability

To the fullest extent permitted by law, Preston Cycles is not liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits or business interruption, arising out of or in connection with the use or inability to use the products.

6. Customer Responsibilities

To ensure your warranty remains valid, we ask that you:

  • Follow all manufacturer instructions and recommendations for the use and maintenance of the product.

  • Perform regular maintenance as required for your product (e.g., cleaning, lubrication, tire pressure checks).

  • Inspect your product regularly for signs of wear or damage that could lead to issues or safety concerns.

7. Contact Us

If you have any questions or need assistance with a warranty claim, please don’t hesitate to contact us:

  • Email: prestoncycles@gmail.com

  • Phone: +44 1772 379200

  • Mailing Address:
    Preston Cycles
    31/32 Water Lane
    Ashton-on-Ribble
    Preston PR2 2NL
    United Kingdom