FAQ

Preston Cycles - Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Below, you’ll find answers to the most common questions our customers ask. If you can’t find the information you’re looking for, feel free to get in touch with us directly.

1. What types of bikes do you sell?

We offer a wide variety of bikes for all types of riders, including:

  • Road Bikes: Designed for speed and performance on paved roads.

  • Mountain Bikes: Built for off-road adventures with strong frames and durable tires.

  • Hybrid Bikes: A mix of road and mountain bikes, perfect for commuting and casual cycling.

  • Electric Bikes (E-bikes): Powered by a motor to assist with pedaling, ideal for longer rides or tackling hills.

  • Children’s Bikes: A range of bikes designed for kids of all ages and sizes.

You can browse our full selection of bikes on our website or visit us in-store for personalized recommendations.

2. Do you offer bike repairs or servicing?

Yes, we offer a wide range of bike repair and maintenance services. Whether you need a quick tune-up, a flat tire repaired, or a complete overhaul, our experienced mechanics are here to help. Some of our services include:

  • Brake adjustments

  • Gear tuning

  • Wheel truing

  • Full bike assembly

  • Custom builds

  • And more!

For pricing and to book a service, feel free to contact us or stop by our store.

3. How do I choose the right size bike?

Choosing the right bike size is crucial for comfort and performance. We recommend considering:

  • Height and Inseam: Your height and leg length will help determine the best frame size for you.

  • Riding Style: Road bikes and mountain bikes require different fits for optimal performance.

If you’re unsure, our team can help you find the right fit with our professional bike fitting service. We offer expert advice and adjustments to ensure your bike is set up for maximum comfort and efficiency.

4. Can I return or exchange a product?

Yes, we offer 30-day free returns on most items purchased from our store, as long as the product is unused and in its original packaging. If you’re not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange.

Please note that custom-built bikes, opened helmets, or worn clothing may not be eligible for return or exchange. For more information on returns, please refer to our Refund Policy.

5. Do you offer free shipping?

Yes! We offer free shipping within the United Kingdom for all orders. Whether you’re purchasing a bike, accessories, or parts, your order will be shipped to you at no extra cost. We aim to dispatch all orders within 1-2 business days.

6. How long will it take for my order to arrive?

Most orders are processed and shipped within 1-2 business days. Delivery times typically range from 4 to 10 business days depending on your location in the UK. We’ll send you a tracking number once your order has shipped so you can monitor its progress.

7. Do you ship internationally?

Currently, we only offer shipping within the UK. We’re looking into expanding our delivery options to other countries in the future, so please stay tuned for updates!

8. What if my product is damaged or defective?

If you receive a damaged or defective product, please contact us immediately at prestoncycles@gmail.com or call us at +44 1772 379200. We will arrange for a replacement or refund in accordance with our Product Warranty. Please provide clear photos of the damage and your order details so we can assist you as quickly as possible.

9. Do you offer bike accessories and parts?

Yes, we carry a wide range of cycling accessories and parts, including:

  • Helmets

  • Locks

  • Tires and tubes

  • Clothing and footwear

  • Bags and panniers

  • Tools and repair kits

Check out our Accessories section online, or visit our store for a complete selection.

10. Can I reserve a bike online?

Yes, you can reserve a bike online if it’s available in stock. If you’re interested in purchasing a bike, simply add it to your cart and select the “Reserve for In-Store Pickup” option at checkout. We’ll hold the bike for you to pick up in-store, and our team will ensure it’s ready for you when you arrive.

11. How can I contact you if I need help?

If you have any questions or need assistance, feel free to get in touch with us:

  • Email: prestoncycles@gmail.com

  • Phone: +44 1772 379200

  • In-Person: Visit us at 31/32 Water Lane, Ashton-on-Ribble, Preston PR2 2NL.

Our friendly team is happy to help with anything you need!

12. Do you offer gift cards?

Yes, we offer gift cards for online and in-store purchases. You can choose the value of the gift card and have it delivered to you digitally or physically. It’s a great option for gifting the perfect cycling products to friends or family.

You can purchase gift cards directly through our website.

13. Are there any sales or promotions?

We run regular sales and promotions, especially during the holiday season and major events like Black Friday or Christmas. Be sure to sign up for our newsletter or follow us on social media to stay updated on upcoming discounts and special offers!

14. Can I get a bike custom-built?

Yes, we specialize in custom bike builds! Whether you have a specific frame, components, or style in mind, our expert team will work with you to create the perfect bike tailored to your preferences.

For more information or to start your custom build, please contact us directly at prestoncycles@gmail.com.

15. Do you offer financing or payment plans?

Currently, we do not offer financing or payment plans directly. However, we accept a variety of payment methods, including credit cards, debit cards, and PayPal. This allows you to spread out payments depending on your preferred method.

16. How do I stay updated with new products and events?

To stay updated on our latest products, special promotions, and events, you can:

If you have any other questions or need further assistance, don’t hesitate to reach out! We’re always happy to help and ensure that your experience with Preston Cycles is as smooth as possible.