Payment Policy

At Preston Cycles, we aim to make your shopping experience as smooth and secure as possible. This Payment Policy outlines the accepted payment methods, the payment process, and security measures to ensure that your payment information is handled safely and securely.

1. Payment Methods

We accept a variety of payment methods to provide flexibility and convenience when purchasing from our store. Accepted methods include:

Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
PayPal: You can choose to pay securely through PayPal, one of the world’s most trusted online payment systems.
Apple Pay: For an even more seamless payment process, we accept payments via Apple Pay on compatible devices.
Google Pay: We also accept payments via Google Pay, allowing you to complete your transaction quickly using your mobile device.
Bank Transfer: For large or custom orders, we can also accept payments via bank transfer. Please contact us at prestoncycles@gmail.com for more information.

2. Payment Process

Once you have added items to your shopping cart and are ready to checkout, you will be prompted to select your preferred payment method. After selecting a payment method, you will be asked to provide the required details to complete your purchase.

Once your payment is successfully processed, you will receive an order confirmation email, and we will begin preparing your order for shipment.

3. Payment Security

Your security is our top priority. Preston Cycles uses industry-standard encryption technologies and secure payment gateways to ensure that your payment information is protected during the checkout process.

We use the following security measures:

SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to ensure that all sensitive information, including your payment details, is encrypted during transmission.
Payment Gateway: Payments are processed through trusted third-party gateways such as Stripe, PayPal, and Apple Pay, which provide additional layers of security to protect your payment information.
PCI Compliance: We comply with Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring that all payment data is handled securely.

4. Order Processing and Payment Authorization

Order Confirmation: After your payment is processed, you will receive an email confirmation with your order details. This email is your receipt and proof of purchase.
Payment Authorization: Your payment will be authorized immediately, but please note that funds may not be fully processed until the order is shipped. In some cases, the authorization may take a few days to reflect in your account.
Stock Availability: We make every effort to ensure that the items you order are in stock. If an item is out of stock, we will notify you and either offer an alternative or refund your payment in full.

5. Currency

All transactions on Preston Cycles are processed in GBP (£). If your card or payment method is in another currency, your bank or payment provider may charge you additional currency conversion fees.

6. Refunds and Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible. Once the order has been processed or dispatched, we may not be able to modify it.

Refunds: If you return an item according to our Return Policy, we will process a refund to the original payment method once we’ve received the returned item.
Order Cancellations: Orders can be cancelled before they have been shipped. If the order has already been dispatched, please follow our returns procedure.

7. Taxes

The prices displayed on Preston Cycles include VAT (Value Added Tax) where applicable. You will be charged the applicable VAT rate based on the shipping destination and local tax laws.

For customers outside the UK, please note that additional taxes or customs duties may be applicable and are the responsibility of the buyer. These fees are beyond our control, and we recommend checking with your local customs office for details before completing your purchase.

8. Payment Issues

If you encounter any issues during payment, such as a declined transaction or payment errors, please:

Double-check your payment details (card number, expiration date, billing address).
Ensure that there are sufficient funds available in your account.
Contact your bank or payment provider for assistance if the issue persists.

If the issue cannot be resolved, feel free to contact us at prestoncycles@gmail.com for further support.

9. Contact Us

If you have any questions or concerns about our Payment Policy or need assistance with processing your payment, please don’t hesitate to get in touch with us. We are happy to help.

Preston Cycles
31/32 Water Ln, Ashton-on-Ribble
Preston PR2 2NL, United Kingdom
Phone: +44 1772 379200
Email: prestoncycles@gmail.com