Security Policy

Preston Cycles - Security Policy

At Preston Cycles, we are committed to maintaining the security and confidentiality of our customers' personal information. This Security Policy explains how we protect your data when you visit our website or make a purchase. By using our website, you agree to the terms of this policy.

1. Data Encryption

We use SSL (Secure Socket Layer) technology to encrypt your personal information, including sensitive data such as credit card details, during transmission between your browser and our servers. SSL ensures that your data is securely transmitted and cannot be intercepted by unauthorized third parties.

When you see the padlock symbol in the address bar of your browser (or the URL begins with "https://"), it indicates that the connection is secure.

2. Payment Security

Preston Cycles uses secure payment gateways to process all transactions. These payment gateways comply with PCI-DSS (Payment Card Industry Data Security Standard), which ensures that your payment information is securely handled.

We do not store or have access to your full payment information, such as your credit or debit card number, CVV, or expiration date. All sensitive payment information is securely transmitted directly to the payment processor.

3. Customer Data Protection

We value your privacy and take extensive measures to protect your personal information. This includes:

  • Storing your personal and order information in encrypted databases.

  • Using industry-standard security measures to protect against data breaches, unauthorized access, and malicious attacks.

  • Regularly updating our software and systems to defend against known vulnerabilities.

Our Privacy Policy outlines how we collect, store, and use your personal data. We do not sell or share your information with third parties except where necessary for order fulfillment (e.g., shipping providers).

4. Access Control

We implement strict access control to ensure that only authorized personnel have access to sensitive customer data. Our employees and contractors are bound by confidentiality agreements and are trained to handle customer data responsibly.

Our website is protected by firewalls, intrusion detection systems, and other security technologies to prevent unauthorized access.

5. User Account Security

As part of our commitment to securing your data, we recommend the following practices for securing your Preston Cycles account:

  • Strong Passwords: Use a strong, unique password that includes a combination of letters (both uppercase and lowercase), numbers, and symbols.

  • Account Login: Always log out of your account when you finish shopping, especially if using a shared or public computer.

  • Password Protection: Do not share your password with anyone, and if you suspect your account has been compromised, change your password immediately.

In the event of suspicious activity or a security breach involving your account, we will notify you promptly and assist in securing your account.

6. Monitoring and Fraud Prevention

We continuously monitor our website for suspicious activity, including fraudulent transactions or login attempts. If any fraudulent activity is detected, we reserve the right to suspend or cancel the transaction and/or account to protect both our customers and our business.

In case of suspected fraud, we may require additional verification from the customer to process an order or account-related request.

7. Secure Web Hosting and Infrastructure

Our website is hosted on secure, reliable servers, equipped with the latest security technologies and practices. We work with trusted third-party hosting providers that adhere to industry standards for data security, uptime reliability, and incident management.

Our hosting infrastructure is continuously monitored for security vulnerabilities and is protected by:

  • Firewalls: To block unauthorized access.

  • Encryption: For secure data storage and transfer.

  • Regular Updates: To keep systems and software up to date and patched against known security risks.

8. Email and Phishing Protection

We take steps to prevent phishing attacks and unauthorized access via email. We will never ask for your sensitive information (such as passwords or credit card details) via email. If you receive a suspicious email that claims to be from Preston Cycles, do not respond to it, and report it to us immediately.

Always ensure that emails from Preston Cycles come from our verified email address, prestoncycles@gmail.com.

9. Third-Party Service Providers

While we make every effort to protect your data, some aspects of our business involve third-party service providers (such as shipping carriers, payment processors, and email service providers). These third-party providers are required to follow stringent data security measures in accordance with industry best practices.

We ensure that any third-party provider we work with complies with appropriate security standards and safeguards to protect your data.

10. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, including complying with legal, accounting, or reporting requirements. If you wish to request the deletion of your data, you can contact us at prestoncycles@gmail.com, and we will process your request in compliance with applicable data protection laws.

11. Security of Website Content

We take steps to ensure that the content on our website is accurate and secure. However, we are not responsible for third-party links or content that may be included on our website. We encourage you to exercise caution when clicking on external links.

12. Customer Responsibility

While we implement robust security measures to protect your data, it is important that you also take responsibility for securing your own devices and personal information. You should ensure that:

  • Your device has up-to-date antivirus and security software.

  • You use strong and unique passwords for your Preston Cycles account and any associated services.

  • You avoid sharing your login details with others.

13. Security Updates

We are committed to maintaining the security of our website and regularly update our security practices to stay ahead of evolving threats. We will notify customers of any significant changes to our security protocols if they directly affect your account or data.

14. Contact Us

If you have any questions or concerns about the security of your information or wish to report a security issue, please contact us immediately at:

  • Email: prestoncycles@gmail.com

  • Phone: +44 1772 379200

  • Mailing Address:
    Preston Cycles
    31/32 Water Lane
    Ashton-on-Ribble
    Preston PR2 2NL
    United Kingdom